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Coronavirus (COVID19) – Customer Information

Safety Protocol

Your health and safety will always be our top priority. In addition to the already rigorous attention to hygiene on board all of our ships, Nemo Galapagos Cruises is taking additional steps to protect our guests and crew to ensure that you are able to cruise with confidence on your next Galapagos Islands cruise vacation with us.

See our full Safety Protocol (PDF) for additional details on boarding restrictions and health protocols.

Dear Customers, Colleagues, and Partners,

Latintour Cia Ltda. stands with all of you during these difficult times. Moreover, we take your health and safety seriously, and this is why we would like to inform you of the latest measures taken by the Ecuadorian government to stop the spread of the novel coronavirus in our national territory.

President Lenin Moreno recently announced that all international flights - to and from - Ecuador will be banned from Sunday March 15 at 23.59, until further notice.

Our company believes our governments’ measures are harsh, especially towards our foreign passengers, but please understand that they go far beyond our control. In fact, due to further travelling restrictions, we have been forced to temporarily halt our operations in the Galapagos Islands.

Please know that we will continue to closely monitor all travel advisories from Ecuador & Galapagos authorities, and from the World Health Organization. Our website will reflect any revisions to the current emergency measures, and we will also communicate essential information via email.

We trust you understand the gravity of the situation in Ecuador, and in many countries across the world. The tourism sector is particularly hard-hit by the outbreak, as well as by the travelling bans imposed both nationally and across the globe. Of course, every trip is different, so we need to review on a case-by-case basis, but we’re actively working with guests to ensure they can travel later in the year or in 2021, if they so choose.

Should you have any questions at all, our entire team is available to serve you. Please connect with us any time by email nemogalapagos@gmail.com or by phone at +593995286666 – USA 3058487326- CANADA 6042439774.

Your health and safety remains our priority.

Actions to Take:

  • Consult the CDC website for the most up-to-date information.
  • For the most recent information on what you can do to reduce your risk of contracting COVID-19 please see the CDC’s latest recommendations.
  • Check with your airlines or cruise lines regarding any updated information about your travel plans and/or restrictions.

Protective measures against the COVID-19

  • Wash your hands frequently

    Regularly and thoroughly clean your hands with an alcohol-based hand rub or wash them with soap and water.
    Why? Washing your hands with soap and water or using alcohol-based hand rub kills viruses that may be on your hands.

  • Avoid touching eyes, nose and mouth

    Why? Hands touch many surfaces and can pick up viruses. Once contaminated, hands can transfer the virus to your eyes, nose or mouth. From there, the virus can enter your body and can make you sick.

  • Maintain social distancing

    Maintain at least 2 meters (6 feet) distance between yourself and anyone who is coughing or sneezing.
    Why? When someone coughs or sneezes they spray small liquid droplets from their nose or mouth which may contain virus. If you are too close, you can breathe in the droplets, including the COVID-19 virus if the person coughing has the disease.

  • Practice respiratory hygiene

    Make sure you, and the people around you, follow good respiratory hygiene. This means covering your mouth and nose with your bent elbow or tissue when you cough or sneeze. Then dispose of the used tissue immediately.
    Why? Droplets spread virus. By following good respiratory hygiene you protect the people around you from viruses such as cold, flu and COVID-19.

  • Stay informed and follow advice given by your healthcare provider

    Stay informed on the latest developments about COVID-19. Follow advice given by your healthcare provider, your national and local public health authority or your employer on how to protect yourself and others from COVID-19.
    Why? National and local authorities will have the most up to date information on whether COVID-19 is spreading in your area. They are best placed to advise on what people in your area should be doing to protect themselves.


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