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Terms and Conditions

Terms & Conditions Services

PRIVACY POLICY

The company Latintour Cia Ltda is responsible in maintaining the privacy of our clients. We require that each traveller provide their personal information in order to fully execute our full service, but at no time will we distribute this information in any other form than to provide our service.

TERMS & CONDITIONS

  1. Whenever the words ¨Latintour Cia Ltda¨ is used in this writing it shall mean and represent the following, it´s owners, employees, agent, charters, and tenders. The term ¨guest¨ will encompass all persons or establishments involved in the booking or purchasing the voyage/tour under this contract.
  2. Obligation of Latintour Cia Ltda is to be established and operated in agreement with Ecuadorian law and to provide all the necessary information entailed in the contract to the guest.
  3. The guest clearly understands and accepts the risks that could potentially coincide with this particular voyage/tour. Latintour Cia Ltda will only be held responsible for loss, injury, or damage to person or property inside the vessel.
  4. For Galapagos land excursions, we recommend you to obtain Travel Insurance, it must be for the duration of the trip. It is highly encouraged but if you decide against, then Latintour Cia Ltda is exempt of all responsibilities related to an ailment, accident, death or injury that has happened during land excursions. It is the guest’s responsibility to have all the proper documentation to attend this voyage (Visa requirements, vaccinations, a valid Passport for a minimum of 6 months).
  5. Your reservation will not be settled or confirmed till the receipt of 20% is received. If reservations aren’t received until –day, then full payment will be obligated.
  6. “Fare” means the amount paid for the cruise which includes full board, ship’s food during the voyage, but not gratuities, spirits, wine, beer, soft drinks or mineral waters.
  7. The travel voucher is only valid for the person(s) named as Guests at the time of purchase and cannot be modified without written consent.
  8. Latintour Cia Ltda reserves the right to change the price of a tour without prior notice in the event of any price increase beyond their control including but not restricted to fuel surcharges, changes to government taxes, and changes to published flight prices.
  9. Latintour Cia Ltda reserves the right to cancel or modify the itinerary due to unforeseeable acts caused by either natural disasters or human activism.
  10. If the guest experiences a problem during the tour then they should inform Latintour Cia Ltda right away. We will effectively respond to every complaint in due time and make every attempt to rectify the situation.
  11. Latintour Cia Ltda will not responsible for refunds under the following circumstances:
    • a. Changes to itinerary before or after departure.
    • b. Adverse weather conditions.
    • c. Mechanical issues affecting any form of transport on the trip.
    • d. Late arrival or NO-SHOW of the guest.
    • e. If the guest decides to leave the tour early or miss any activities / meals / accommodations during the tour.
    • f. The guest is travelling without the necessary documentation to be abroad including passport, visas, or immigration papers.
    • g. Different prices paid by passengers aboard including special offers.
    • h. Any other incidents that occur on your tour that beyond Latintour Cia Ltda control.
  12. The guest acknowledges and assumes all risk involving the travel and transportation while at sea or in port. The availability of medical assistance will either be limited or delayed during the voyage. Due to this evacuation may not be an option.
  13. Proper travel documentation and eligibility to travel is required at the embarkation and throughout the cruise. It is the guest’s sole responsibility to make sure they have legal eligibility to travel.
  14. Guest must attend the safety orientation and will be held liable of all the information covered throughout including complying with all health and safety regulations and familiarizing themselves with the protocol for safety evacuations and emergency exits.
  15. No guest is permitted to bring aboard the vessel any live animals.
  16. Weapons, firearms or any other dangerous objects are strictly prohibited on the vessel. Latintour Cia Ltda reserves the right to confiscate, destroy, or turn over to the authorities if it is considered to be misused or putting the remaining passengers at risk.
  17. The guest consents that those accompanying their party are both physically and emotionally fit to travel this specific voyage. Any guest with special medical, physical or other needs requiring special accommodation is asked to notify Latintour Cia Ltda prior to the voyage.
  18. Latintour Cia Ltda reserves the right to refuse services to any guest whose behavior constitutes a risk to others.
  19. Reservations will be held until 30 minutes prior to departure. No refunds will be made in the event of “no shows”, cancellations received late or after the start of the cruise.
  20. Latintour Cia Ltda has ¨zero tolerance policy towards any illegal activity or behavior by guests or crew aboard. It is understood that Latintour Cia Ltda must report any incidents of illegal activity to the appropriate law enforcement authorities.
  21. Beverage Policy: For safety reasons, guests are prohibited from bringing alcoholic beverages on board
  22. The guests shall be held liable towards any damage to the vessel, its furnishing, operations/equipment, or any property of Latintour Cia Ltda caused by misconduct, neglect or an accidental act by the guest.
  23. Latintour Cia Ltda reserves the right to decline or to reject any person as a Guest, at any time, or to cancel a vacation package due to circumstances beyond the control of Latintour Cia Ltda.
  24. Unless otherwise expressed, this contract constitutes the entire agreement Latintour Cia Ltda and Guest. Any changes to any term of this contract must be in writing and authorized by Latintour Cia Ltda.
  25. Guests excuse Latintour Cia Ltda of any and all claims loss and damage of baggage or property or personal injury or death ; by losses from delays caused by the acts , omissions or negligence of any independent contractors , such as airlines, hotels, providers shore excursions, restaurants , transportation providers , medical personnel or other providers or facilities. In no case is Latintour Cia Ltda liable for events occurring outside the ship.
  26. All passengers (parent or guardian if a minor) are accountable to Latintour Cia Ltda and will reimburse any damage to the ship, its furniture and equipment or any object in the boat, caused by any intentional act or omission or Passenger negligent.
  27. Latintour Cia Ltda is not responsible to compensate, when your vacation cannot be supplied or provided, due to circumstances that fully escape our control. Any event that neither we nor the service provider could have predicted or avoided even after having taken all reasonable measures. These events would include war or threat of war, terrorist acts or threats of such acts , riots or civil unrest , actions industrial , natural or nuclear disaster, fire , adverse conditions weather , health risks , epidemics and all similar circumstances that we cannot control.
  28. Reservations of those passengers under age 12 must be in a cabin with an adult present. These restrictions in terms of age shall be exempt in the case of legally married couples and children traveling with their parents or guardians in adjacent cabins. Note that the age of a person at the departure of the ship determines the status of the same throughout the holiday cruise.
  29. In case of dispute, the parties agree to undergo to the laws of Ecuador and the process of mediation and arbitration before the Ecuadorian American Chamber of Commerce AMCHAM. The arbitration shall be in law, and the tribunal shall be composed by one arbitrator.

NOTES 2023

  1. All rates are in US Dollars and per person, excluding VAT (12% IVA will be levied from local agencies)
  2. Child discount: 25% Only applicable for children under 12 years.
  3. The minimum passenger age for FIT cruises is 3 years.
  4. For charter children of all ages are accepted.
  5. Single supplement is 80% surcharge
  6. Latintour must issue the flight ticket: if not a penalty will be applied USD 50 per person, local agencies iva apply.
  7. Single passengers are allowed to book a double cabin on sharing basis with same sex person.
  8. For NEMO II Cabins 1 and 2    NEMO III cabins 5- 8    NEMO I cabins 1 - 2    are open for single travelers only with single supplement.
  9. All rates mentioned are subject to change in the event of local tax increases or other unforeseen circunstances.
  10. For Christmas and New Year we only sell 8 days cruises surcharge 10% for Charter and FIT
  11. For promotional or last minute rates single supplement will be 100% charge.
  12. For promotional or last minute rates no discounts for kids.

  13. FUEL SURCHARGE POLICY:

    Our rates are calculated with a cost per gallon of diesel of US$3,50. However, this price is subject to change because of possible increases in the price of petroleum or due to governmental regulations. If the price increases in a value greater than the one we used to calculate our rates, the difference will be charged as an extra fuel surcharge. This possible increase will be charged at the moment of making the final payment of the reservation.

CANCELLATION PROVISIONS:

If a cruise is cancelled within the timeframe detailed in the provisions then the guests will have the option to receive either a cash refund or a future cruise credit.

Itinerary change prior to departure

Due to the nature of a cruise vacation, itinerary changes are a part of norm and are necessary for reasons of safety, weather or beyond the control of Latintour Cia Ltda. Guests will be subject to the standard cancellation terms.

Itinerary change after departure

If the circumstances were to arise where it was necessary to change the itinerary while at sea, Latintour Cia Ltda will make every attempt to substitute an alternative port. Latintour Cia Ltda shall have no liability for any refund or any other damages in such instance.

COVID 19 CANCELLATIONS AND REIMBURSEMENTS POLICIES

  1. Cancellation after deposit due to covid19 you will receive a future credit cruise.
  2. In case Ecuador or Galapagos close borders due to COVID-19 or the country of origin of the passenger can reschedule your trip.
    • *If you book cruise at regular rate, we will honor the price (during 2023) difference rate apply for 2024
    • *If you book at last minute price difference rate will be applied (for 2023 or 2024)
    • *If you want to reschedule your cruise (2023) difference rate price will be applied it does not included carnival, easter, Christmas and new year eve
  3. If booking comes through a Tour Operator/Travel Agency, the company can use this credit for other guests.
  4. Flight ticket are not refundable

IMPORTANT NOTES

  1. Deposits/Total payments should be received on our bank account on the dates according to the above mentioned policy.
  2. If we don't receive the deposits/total payments according to the above mentioned procedures we hold the right to cancel your reservation.
  3. We accept only written cancellations, sent by e-mail.
  4. Penalties for cancellations will automatically be discounted from deposits/total payments.
  5. Latintour must issue the flight ticket: if not a penalty will be applied.

PAYMENT PROCEDURES

  1. Deposits/Total payments should be received on our bank account on the dates according to the above mentioned policy.
  2. If we don't receive the deposits/total payments according to the above mentioned procedures we hold the right to cancel your reservation.
  3. We accept only written cancellations, sent by e-mail.
  4. Penalties for cancellations will automatically be discounted from deposits/total payments.
  5. Latintour must issue the flight ticket: if not a penalty will be applied.

ONLINE PAYMENTS, TERMS & CONDITIONS

Acceptance

By using the Latintour Cia Ltda online payment service you have agreed to accept the terms and conditions applying at the time you complete the transaction.

All payments of Latintour Cia Ltda using the online payment facilities are subject to the following conditions.

  1. Latintour Cia Ltda accepts the following credit cards:
    • American Express, MasterCard, Visa
  2. CARD ASSOCIATION RULES
    The Card Associations require that we and you comply with all applicable bylaws, rules, and regulations (“Card Association Rules”). The Card Associations have historically reserved the right to amend their rules and regulations. We may be required to change this agreement in connection with amendments to the Card Association Rules. Significant portions of the Card Association Rules are available to the public at usa.visa.com, www.mastercard.com, www.americanexpress.com, and www.discover.com.
  3. When you complete the online payment form, funds will be deducted from your credit card account by our third party payment processor STRIPE.
  4. Credit Card processing fee is 5%
  5. Due to the way transactions are processed by the external banking sites, there may be delays of 1-3 days in updating your payment in Latintour Cia Ltda 's records.
  6. Online payments are secure:
    • Payments will be processed directly by STRIPE.
    • Credit card numbers are protected with a high level security.
  7. Confirmation:
    • If successful, STRIPE / Latintour Cia Ltda will confirm that your payment was completed via email.
    • If unsuccessful, STRIPE will advise that your payment has failed. Latintour Cia Ltda will not be advised why a payment has failed, therefore, you should contact your credit card provider for details.
    • If your payment fails, please use one of the other payment methods described on your invoice, to pay your invoice, your payment liability to Latintour Cia Ltda will remain outstanding.. Please arrange an alternative payment method promptly to ensure the use of Latintour Cia Ltda services. If your payment liability remains outstanding you may be subject to penalties, interest and other charges. Fulfillment of your rates and payment obligations are your sole responsibility.
  8. Latintour Cia Ltda 's Terms and Conditions for online payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction.
  9. Latintour Cia Ltda will treat all your personal details confidentially. We will only use your details for processing your order.
  10. All refunds are issued at the discretion of Latintour Cia Ltda, and will be credited only to the account of the credit card making the original payment.
  11. Should you have a complaint in respect of the online payments facility, then you can email or telephone Latintour Cia Ltda regarding your complaint.
  12. Latintour Cia Ltda reserves the right to refuse to process payments in respect of users with a prior history of questionable charges.

QUESTIONS?

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