Terms & Conditions Services

1. All rates are in US Dollars and per person, excluding VAT (12% IVA will be levied from local agencies).
2. Child discount:
   • Only applicable for children under 12 / 20% discount.
   • Not applicable for S/C Nemo I rates for the year 2022.
3. The minimum passenger age for FIT cruises is 6 years.
4. For charter children of all ages are accepted.
5. Single supplement Year 2022: 60% surcharge.
6. For promotional or last minute rates single supplement will be 100% surcharge.
7. Single passengers are allowed to book a double cabin on sharing basis with same sex person.
8. For NEMO II Cabins 1 and 2 NEMO III cabins 5-8 NEMO I cabins 1-2 are open for single travelers only with single supplement.
9. All rates mentioned are subject to change in the event of local tax increases or other unforeseen circumstances.
10. For Christmas and New Year we only sell 8 days cruises surcharge 10% for Charter and FIT.
11. For promotional or last minute rates no discounts for kids.

1. All rates are in US Dollars and per person, excluding VAT (12% IVA will be levied from local agencies)
   
2. Child discount: 25% Only applicable for children under 12 years.
3. The minimum passenger age for FIT cruises is 6 years.
4. For charter children of all ages are accepted.
5. Single supplement is 80% surcharge
6. Latintour must issue the flight ticket: if not a penalty will be applied USD 50 per person, local agencies iva apply.
7. Single passengers are allowed to book a double cabin on sharing basis with same sex person.
8. For NEMO II Cabins 1 and 2    NEMO III cabins 5- 8    NEMO I cabins 1 - 2    are open for single travelers only with single supplement.
9. All rates mentioned are subject to change in the event of local tax increases or other unforeseen circunstances.
10. For Christmas and New Year we only sell 8 days cruises surcharge 10% for Charter and FIT
11. For promotional or last minute rates single supplement will be 100% charge.
12. For promotional or last minute rates no discounts for kids.

13. FUEL SURCHARGE POLICY:

    Our rates are calculated with a cost per gallon of diesel of US$3,50. However, this price is subject to change because of possible increases in the price of petroleum or due to governmental regulations. If the price increases in a value greater than the one we used to calculate our rates, the difference will be charged as an extra fuel surcharge. This possible increase will be charged at the moment of making the final payment of the reservation.

If a cruise is cancelled within the timeframe detailed in the provisions then the guests will have the option to receive either a cash refund or a future cruise credit.

Itinerary change prior to departure

Due to the nature of a cruise vacation, itinerary changes are a part of norm and are necessary for reasons of safety, weather or beyond the control of Latintour Cia Ltda. Guests will be subject to the standard cancellation terms.

Itinerary change after departure

If the circumstances were to arise where it was necessary to change the itinerary while at sea, Latintour Cia Ltda will make every attempt to substitute an alternative port. Latintour Cia Ltda shall have no liability for any refund or any other damages in such instance.

1. Cancellation after deposit due to covid19 you will receive a future credit cruise.
2. In case Ecuador or Galapagos close borders due to COVID-19 or the country of origin of the passenger can reschedule your trip.
   • *If you book cruise at regular rate, we will honor the price (during 2023) difference rate apply for 2024
   • *If you book at last minute price difference rate will be applied (for 2023 or 2024)
   • *If you want to reschedule your cruise (2023) difference rate price will be applied it does not included carnival, easter, Christmas and new year eve
3. If booking comes through a Tour Operator/Travel Agency, the company can use this credit for other guests.
4. Flight ticket are not refundable

1. Deposits/Total payments should be received on our bank account on the dates according to the above mentioned policy.
2. If we don't receive the deposits/total payments according to the above mentioned procedures we hold the right to cancel your reservation.
3. We accept only written cancellations, sent by e-mail.
4. Penalties for cancellations will automatically be discounted from deposits/total payments.
5. Latintour must issue the flight ticket: if not a penalty will be applied.

1. Deposits/Total payments should be received on our bank account on the dates according to the above mentioned policy.
2. If we don't receive the deposits/total payments according to the above mentioned procedures we hold the right to cancel your reservation.
3. We accept only written cancellations, sent by e-mail.
4. Penalties for cancellations will automatically be discounted from deposits/total payments.
5. Latintour must issue the flight ticket: if not a penalty will be applied.

Acceptance

By using the Latintour Cia Ltda online payment service you have agreed to accept the terms and conditions applying at the time you complete the transaction.

All payments of Latintour Cia Ltda using the online payment facilities are subject to the following conditions.

1. Latintour Cia Ltda accepts the following credit cards:
   • American Express, MasterCard, Visa
2. CARD ASSOCIATION RULES
   The Card Associations require that we and you comply with all applicable bylaws, rules, and regulations (“Card Association Rules”). The Card Associations have historically reserved the right to amend their rules and regulations. We may be required to change this agreement in connection with amendments to the Card Association Rules. Significant portions of the Card Association Rules are available to the public at usa.visa.com, www.mastercard.com, www.americanexpress.com, and www.discover.com.
3. When you complete the online payment form, funds will be deducted from your credit card account by our third party payment processor STRIPE.
4. Credit Card processing fee is 5%
5. Due to the way transactions are processed by the external banking sites, there may be delays of 1-3 days in updating your payment in Latintour Cia Ltda 's records.
6. Online payments are secure:
   • Payments will be processed directly by STRIPE.
   • Credit card numbers are protected with a high level security.
7. Confirmation:
   • If successful, STRIPE / Latintour Cia Ltda will confirm that your payment was completed via email.
   • If unsuccessful, STRIPE will advise that your payment has failed. Latintour Cia Ltda will not be advised why a payment has failed, therefore, you should contact your credit card provider for details.
   • If your payment fails, please use one of the other payment methods described on your invoice, to pay your invoice, your payment liability to Latintour Cia Ltda will remain outstanding.. Please arrange an alternative payment method promptly to ensure the use of Latintour Cia Ltda services. If your payment liability remains outstanding you may be subject to penalties, interest and other charges. Fulfillment of your rates and payment obligations are your sole responsibility.
8. Latintour Cia Ltda 's Terms and Conditions for online payments are subject to change at any time. Each transaction shall be subject to the specific Terms and Conditions that were in place at the time of the transaction.
9. Latintour Cia Ltda will treat all your personal details confidentially. We will only use your details for processing your order.
10. All refunds are issued at the discretion of Latintour Cia Ltda, and will be credited only to the account of the credit card making the original payment.
11. Should you have a complaint in respect of the online payments facility, then you can email or telephone Latintour Cia Ltda regarding your complaint.
12. Latintour Cia Ltda reserves the right to refuse to process payments in respect of users with a prior history of questionable charges.